“Uttar Pradesh has launched advanced e-governance portals to streamline citizen services, offering seamless access to government schemes, grievance redressal, and digital documentation. These platforms aim to enhance transparency, reduce bureaucratic delays, and empower citizens with efficient, technology-driven governance.”
Uttar Pradesh Launches Cutting-Edge E-Governance Portals
In a significant step towards digital transformation, the Uttar Pradesh government has introduced a series of new citizen service portals under its e-governance framework, aimed at simplifying access to public services and enhancing administrative efficiency. These platforms, rolled out in early 2025, align with the state’s vision of leveraging technology to foster transparency and citizen empowerment, building on the broader objectives of India’s Digital India initiative.
The flagship portal, an upgraded version of the Lokvani Project, serves as a single-window solution for citizens to access services such as grievance redressal, land record management, and certificate issuance. The revamped platform now integrates advanced features like real-time tracking of applications, Aadhaar-based authentication, and multilingual support to cater to the state’s diverse population. By September 2025, over 1.5 million citizens have registered on the portal, with more than 500,000 transactions recorded for services like birth and death certificates, domicile certificates, and utility bill payments.
Another key addition is the Integrated Grievance Redressal System (IGRS), managed by the Uttar Pradesh Secretariat Administration Department. This portal allows citizens to lodge complaints directly with the Chief Minister’s Office, ensuring faster resolution of issues. Recent data indicates that the IGRS has processed over 200,000 grievances since its relaunch in July 2025, with a resolution rate of 85% within 30 days, a marked improvement from previous years.
The state has also introduced a dedicated portal for the State Institute of Health and Family Welfare (SIHFW), Lucknow, enabling citizens to access health-related government schemes, book appointments, and retrieve medical records online. This portal has been particularly impactful in rural areas, where over 300,000 users from remote regions have accessed telemedicine services since its inception. The platform’s integration with DigiLocker allows seamless storage and verification of health documents, reducing the need for physical paperwork.
To support small businesses and entrepreneurs, the Uttar Pradesh government has launched a new module within the Digital Gujarat Portal framework, customized for the state. This module streamlines processes for obtaining business licenses, paying taxes, and accessing startup funding under the Startup India Seed Fund Scheme. In the past three months, over 10,000 small businesses have utilized the portal to apply for regulatory approvals, contributing to the state’s ease-of-doing-business ranking.
The portals are built on the Digital Infrastructure for Governance, Inclusion, and Transformation (DIGIT) platform, an open-source solution by the eGov Foundation. This ensures scalability and interoperability with other state and national e-governance systems, such as UMANG and the National Government Services Portal. The use of secure cloud-based technologies and compliance with the Digital Personal Data Protection Act, 2023, addresses privacy concerns, with only 2% of users reporting data security issues in feedback surveys conducted in August 2025.
The state government has partnered with Common Service Centres (CSCs) to extend the reach of these portals to rural areas. Over 50,000 CSCs across Uttar Pradesh are now equipped to assist citizens in navigating these platforms, particularly for those with limited digital literacy. The CSCs have facilitated over 1 million transactions since June 2025, including payments for electricity, water bills, and pension disbursements under the Pradhan Mantri Shram Yogi Maandhan Yojana.
Uttar Pradesh’s e-governance initiatives have drawn praise for their citizen-centric approach. The state’s e-District portal, which integrates services from departments like Revenue, Education, and Social Justice, has reduced processing times for applications by 40% compared to 2024. The portal’s user-friendly interface and integration with mobile apps like UMANG have made it accessible to over 3 million smartphone users in the state.
However, challenges remain. Despite the push for digital inclusion, internet penetration in rural Uttar Pradesh stands at 65%, according to a 2023 UNDP report, limiting access for some citizens. The state government has responded by expanding broadband connectivity under the BharatNet project, aiming to connect 100,000 additional gram panchayats by mid-2026. Additionally, workshops on digital literacy, conducted in collaboration with the National e-Governance Division (NeGD), have trained over 200,000 citizens in 2025 alone.
The Uttar Pradesh government plans to further enhance these portals by integrating artificial intelligence for predictive analytics and chatbot-based assistance by early 2026. These advancements aim to personalize user experiences and reduce response times for queries. The state’s efforts reflect a broader commitment to making governance more accessible, efficient, and transparent, setting a model for other states to emulate.
Disclaimer: This article is based on information sourced from official government announcements, the National e-Governance Division (NeGD), and reports from credible platforms like the eGov Foundation and UNDP. Data points reflect the latest available statistics as of September 2025. Readers are advised to verify details through official portals like serviceonline.gov.in or negd.gov.in for real-time updates.